Frequently Asked Questions

  • What type of food does Peak Lounge serve?

    Peak Lounge specializes in fresh, chef-crafted seafood dishes, including daily catches, signature entrées, appetizers, and handcrafted cocktails.

  • Do I need a reservation?

    Reservations are recommended—especially during evenings, weekends, and special events—but walk-ins are welcome when seating is available.

  • Do you offer a happy hour?

    Yes! We offer a featured happy hour menu with select drinks and small plates. Times and offerings may vary, so check our latest schedule before visiting.

  • Do you offer catering for events?

    Absolutely. Peak Lounge provides catering options for private events, business gatherings, celebrations, and more. Contact us to customize your menu.

  • Can you accommodate large groups or private parties?

    Yes, we can host larger groups with advanced notice. Private dining arrangements may also be available depending on the date and time.

  • Do you offer vegetarian or non-seafood options?

    Yes, we provide a variety of non-seafood dishes and sides to accommodate different preferences. Ask your server for available options.

  • Is your seafood fresh?

    All of our seafood is sourced with freshness and quality in mind. We serve ocean-inspired dishes prepared daily by experienced chefs.

  • Where are you located?

    Peak Lounge is located in Charlotte, NC, offering a refined dining experience right in the heart of the city.

  • What's the difference between de-escalation and active shooter training?

    De-escalation training focuses on conflict resolution techniques to prevent violence before it occurs, while active shooter response training prepares staff for critical incident scenarios when violence has already begun. At Keene Training & Consulting, we recommend both as complementary components of a comprehensive workplace safety strategy.

  • How does workplace violence prevention training actually work?

    Violence prevention training teaches employees to recognize warning signs, use de-escalation techniques, and respond appropriately to threatening situations. The training combines classroom instruction with realistic scenario practice to build confidence and muscle memory. Expert-led sessions cover both prevention strategies and emergency response protocols.

  • What does a professional security assessment include?

    A security assessment evaluates your facility's vulnerabilities through physical site inspection, policy review, and threat analysis. Assessors identify weak points in access control, emergency procedures, and response capabilities. At Keene Training & Consulting, assessments result in actionable recommendations to improve safety protocols for businesses, schools, and religious organizations.

  • When should organizations schedule active shooter response training?

    Organizations should conduct active shooter training annually as part of ongoing emergency preparedness, with refresher sessions every six months for high-risk environments. New employees should receive training during onboarding. Regular practice ensures staff can respond effectively under stress when every second counts.

  • Can firearm training help someone with no prior experience?

    Yes, professional firearm training is specifically designed to build skills from the ground up, starting with fundamental safety principles. Courses focus on safe handling, marksmanship fundamentals, and confidence building through progressive skill development. At Keene Training & Consulting in East Lansing, instructors tailor sessions to each participant's experience level.

  • What makes law enforcement training different from civilian training?

    Law enforcement training addresses specialized scenarios officers face, including tactical response, use-of-force decision making, and legal considerations unique to policing. At Keene Training & Consulting, we partner with Command Presence to deliver relevant, comprehensive content that meets the specific operational needs of officers and agencies.

  • How do Michigan workplaces benefit from violence prevention training?

    Michigan employers face workplace violence risks across industries, from healthcare to retail and manufacturing. Prevention training reduces incidents, lowers liability, and creates safer work environments that improve employee retention. Training equips East Lansing and Detroit-area teams with region-specific awareness of local threats and response resources.

  • What should staff learn during de-escalation training?

    De-escalation training teaches verbal communication techniques, body language awareness, emotional regulation, and tactical positioning to defuse conflicts. Participants practice recognizing escalation triggers and applying calming strategies before situations turn violent. Security professionals and workplace personnel gain practical skills they can apply immediately in tense encounters.

  • Why do schools need specialized security assessments?

    Schools have unique vulnerabilities including multiple access points, diverse populations, and legal obligations to protect minors. Professional assessments identify gaps in lockdown procedures, visitor management, and emergency communication systems. At Keene Training & Consulting, evaluations address both physical security and procedural weaknesses specific to educational environments.

  • What's included in executive protection training programs?

    Executive protection training covers threat assessment, advance planning, protective formations, emergency driving, and crisis response for security personnel protecting VIPs. Training emphasizes low-profile techniques, situational awareness, and coordination with law enforcement. Programs prepare protection teams to manage both predictable risks and unexpected emergencies.

  • How does emergency preparedness training differ from response training?

    Emergency preparedness training focuses on planning, prevention, and readiness before crises occur, while response training teaches specific actions during active incidents. Preparedness includes developing protocols, assigning roles, and conducting drills for various scenarios from natural disasters to security threats. At Keene Training & Consulting, comprehensive programs address both preparedness and response capabilities.

  • What's the biggest mistake organizations make with workplace safety training?

    The biggest mistake is treating safety training as a one-time compliance exercise rather than an ongoing culture-building effort. Effective violence prevention requires regular practice, updated protocols, and continuous engagement. Organizations in Michigan that integrate training into routine operations see significantly better preparedness and staff confidence during actual emergencies.